Refund and Cancellation Policy

We aim to handle refunds and cancellations fairly and transparently. Timelines below apply after we approve a refund request.

Please note: digital purchases are final. eBooks, downloads, and unlocked AI reports cannot be refunded once delivered to your account. See the sections below.

Cancellation before dispatch: You may cancel within 24 hours of placing an order if it has not been shipped. Contact us at support@divyasadhana.org with your order number.

Defective or wrong item: Report within 48 hours of delivery with photos. After verification, we will arrange replacement or refund.

Return eligibility: Unopened, unused items in original packaging may be returned within 7 days of delivery unless the product is perishable, personalized, or marked non-returnable.

Refund timeline: Approved refunds are initiated within 5–7 business days to your original payment method. Bank or Razorpay processing may take an additional 5–10 business days depending on your bank.

Digital purchases are final. An eBook is delivered to your account the moment payment is confirmed and cannot be returned, cancelled, or refunded — the file is downloadable, so there is nothing for us to take back.

Ownership is permanent: once purchased, an eBook stays in My Library and remains downloadable even if the title is later removed from our catalogue. If we publish a corrected edition, your copy is updated to it at no cost.

If a file will not download or is unreadable, contact support@divyasadhana.org within 7 days with your order number and we will restore access or replace the file.

Buying the printed edition of a book you already own as an eBook is a separate purchase, and the printed copy follows the physical-product policy above.

Teaser previews are provided before purchase. Full report unlocks are non-refundable once the complete report has been generated and delivered to your account, except where required by law or in case of a verified technical failure on our side.

If payment was charged but the report failed to generate after successful verification, contact support within 7 days for a refund or complimentary regeneration.

Voluntary donations to seva campaigns are generally non-refundable unless processed in error (duplicate charge). Contact us with transaction details within 7 days.

Please contact us before initiating a payment dispute so we can resolve the issue. Unfounded chargebacks may result in account restriction.

Email support@divyasadhana.org with your order or reading ID, reason, and supporting details. Our team will respond within 2 business days.