Privacy Policy

Divyasadhana Adhyatmik Trust ("we", "us", "our") operates Divyasadhana (https://divyasadhana.org). This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights.

By using our website, creating an account, or making a purchase, you agree to this Privacy Policy.

Account information: name, email address, phone number, and password (stored securely by our authentication system).

Order and payment information: delivery address, order details, transaction references, and payment status. Card and UPI details are processed by Razorpay; we do not store full card numbers on our servers.

AI reading services: images you upload, form responses, and generated report content associated with your account.

Technical data: IP address, browser type, device information, and cookies used for session management and security.

Communications: messages you send to customer support or seva enquiry forms.

To create and manage your account and authenticate access.

To process orders, payments, refunds, and shipping through our payment and logistics partners.

To generate, store, and deliver AI-powered spiritual readings you request.

To send order confirmations, delivery updates, and service-related notifications.

To comply with legal obligations, prevent fraud, and improve platform security.

With your consent, to send promotional updates (you may opt out at any time).

Payment processing: Razorpay (and its banking partners) to process payments securely.

Shipping: logistics partners such as Shiprocket and courier services to deliver physical products.

Infrastructure: hosting and storage providers that process data on our behalf under contractual safeguards.

Legal requirements: when required by law, court order, or to protect our rights and users.

We do not sell your personal data to third parties for their marketing purposes.

We retain account and order records as long as your account is active and as required for tax, accounting, and legal compliance (typically up to seven years for financial records where applicable).

AI reading content is retained in your account until you request deletion, subject to legal retention requirements.

You may request access, correction, or deletion of your personal data by contacting us at the details on our Contact page.

You may withdraw consent for optional marketing communications at any time.

If you believe your data has been misused, contact our Grievance Officer listed on the Contact page.

We use industry-standard measures including HTTPS, access controls, and server-side payment verification. No method of transmission over the internet is 100% secure; we encourage strong passwords and prompt reporting of suspicious activity.

For privacy-related questions, email info@divyasadhana.org or see our Contact page for grievance redressal details.